1. The short version
| Order status | Refund you can get |
|---|---|
| Pending (no booster assigned yet) | 100% back to your original payment method |
| 0 to 25% complete | 75% back |
| 26 to 75% complete | 40% back |
| 76% or more complete | No monetary refund. Booster-caused deranks still recovered or refunded prorated. |
| Complete | No refund (except service-failure exceptions in section 4) |
2. Before your boost starts
If you change your mind before a booster has claimed the order, you get a full refund to the original payment method. No questions, no support ticket needed. Cancel from your order page or email us.
Stripe charges us a non-refundable transaction fee on every charge. For orders over $50 we absorb this; for orders under $50 we reserve the right to refund minus the Stripe fee. On small orders the fee can exceed our own margin.
3. While your boost is in progress
Once a booster has claimed your order and started climbing, refunds become proportional based on progress. “Progress” is the percent shown on your order page, which is updated by the booster after every session.
- 0 to 25% complete: 75% of your payment refunded. The 25% we keep covers the booster's time and our platform fees.
- 26 to 75% complete: 40% refunded. Majority of the work has been done.
- 76% or more complete: no cash refund, but we will complete the order for free and you remain protected against booster-caused deranks (see section 5). If you genuinely cannot continue (for example, you are selling the account), open a support ticket and we will find a fair resolution case-by-case.
4. Service failure exceptions
If we fail to deliver (booster disappears, technical failure on our end, you provide correct credentials but we cannot log in) you get a full refund regardless of progress. We would much rather keep you happy and lose a little money than argue over blame.
5. If a booster deranks your account
If the booster assigned to your order loses rank or marks while playing on your account, the cost is automatically deducted from their payout, not yours. We log every drop on the order page so you can see exactly what happened.
We then either:
- Reassign the order so a new booster recovers the lost ground at no extra charge to you, or
- If we cannot recover the climb, issue a refund prorated to the value lost.
Either way, you are not stuck paying for rank that the booster gave back. This protection does not cover:
- Your own ranked games after the boost ended.
- Someone else logging in to your account.
- Decay from inactivity (Diamond and above decays after 28 days idle. Play a game to reset).
6. Chargebacks
Do not chargeback through your bank before contacting us. We resolve the vast majority of issues within 48 hours through support@wildrift-boost.com.
A chargeback on a legitimately delivered service (or one in progress) results in:
- Permanent ban from our platform.
- Reversal of any cashback that was credited to your wallet from the charged-back order.
- Rollback of any loyalty-tier progress earned from the charged-back order, with your tier recalculated against your remaining lifetime spend.
- Counter-evidence submitted to your card issuer (in-dashboard chat logs, screenshots, game history).
- For obviously fraudulent disputes, a report to our payment processor and, where applicable, local law enforcement.
If you are a genuine victim of card fraud (someone else used your card to order a boost), email us. We will refund immediately and do not penalize you.
7. Cashback and wallet on a refund
When an order is refunded for any reason (cancellation, service failure, chargeback, admin discretion), any cashback that was credited from that order is removed from your wallet, your lifetime-spend total is reduced accordingly, and your loyalty tier is recalculated. Wallet balance from other sources (deposits, prior orders, referrals) is not affected.
8. How to request a refund
- Open your order page (via the link we emailed you, or by signing in to your dashboard) and click Request cancellation.
- Or email support@wildrift-boost.com with your order number.
- Refunds land back on your original payment method within 5 to 10 business days (Stripe's timeline, not ours).
9. Disputes
If you disagree with our assessment of your refund amount, reply to our decision email and tell us why. A senior team member will review within 24 hours. We would rather split the difference and keep you as a customer than fight over it.
10. Changes
We may update this policy as the business grows. Changes apply to orders placed after the new version is published; they never retroactively reduce the refund eligibility of existing orders.
11. Contact
Refund questions and everything else: support@wildrift-boost.com.